fbpx

Refund and Returns Policy

We at Shop Just Easy want you to love every piece you order. But we also understand that there may be a need for returns. We hope this makes the process easier for you.

Returns

There is a 14-day warranty on our products. In the event that 30 days have passed since your purchase, Refunds and exchanges are no longer available

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
HOW DO I I START A RETURN?
Start your return by clicking the Return Portal link here. Once you enter your email address a link will be sent to you to guide you to your Order History. Once there, please select the eligible items you would like to return. Once you have finished the Returns process, a packing slip and Return label will be emailed directly to you. Print the label and packing slip and please include the packing slip in the box with your items. Please ensure all approved items on the packing slip are included in the same package.
 
WHAT IS YOUR RETURN POLICY?
Within 14 days: We gladly accept returns for a refund (less the return shipping cost) if postmarked within 14 calendar days from the date you receive your order.  Your return shipping is FREE if you opt for an online credit!
 
WHAT QUALIFIES FOR A RETURN?
Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with all the original tags attached and not marked FINAL SALE.
 
Gift Cards, cosmetics, bodysuits, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
 
Items purchased with a 30% or more coupon code are final sale and cannot be returned.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed. Credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@webdemolink.work

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Need help?

Contact us at support@webdemolink.work for questions related to refunds and returns.