Shipping and Delivery

Processing Time: 2-5 business days

• A: Standard Shipping: usually arrives in 10 – 20 business days
• B: Expedited Shipping: usually arrives in 3 – 5 business days (please contact shopjusteasy@gmail.com if you need expedited shipping.)
• PS. Not including customs delays, weekends, holidays and any unforeseen circumstances.

Business days are considered to be Monday through Friday, not including holidays or scheduled service interruptions.

We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us within 24 hours after making your order, we can cancel your order and refund your money! But any cancellation request after 24 hours will be charged 10% processing fee based on the order.

Custom fees encountered during international import are not our responsibility.
The buyer is responsible for shipping fees and any return fees if our shipment is denied or delivered due to incorrect address.
However, we will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will endeavor to help you.

Tracking Order

When you’re dealing with worldwide international shipping tracking numbers are not always available immediately after shipping so, please allow about 5 – 10 days. If you have not received an automated email within 7 days of your order, please email customer service at info@gothicq.com and we will send your tracking number to you manually.

I ordered Two items but only received One, Where is my other item?

We deal with multiple manufacturers around the globe to provide our customers with the absolute best price possible. Your order is from multiple manufacturers, it is totally normal to have your packages arrive to you at various times. Don’t worry the other packages are in route and will be arriving shortly

Why is my order stuck in transit?

Occasionally, orders do get delayed when entered the country. With inspections and customs, packages can be stuck for up to 1 – 5 weeks with no updates to the tracking. This is fairly uncommon, but it does happen. If your order is stuck and hasn’t moved for several days unfortunately there’s nothing that can be done to get it moving again, besides simply waiting it out so I thank you ahead of time for your patience. I listed the wrong shipping address by mistake! Unfortunately, this is something beyond our control as ship your package to the address. With that, we cannot accept any responsibility for customers listing incorrect information. In this situation we would advise you to contact your post office as soon as possible for guidance.

Orders that have been “RETURNED TO SENDER”

All customers are responsible for providing an accurate shipping address and monitoring their order(s) while in transit as important updates are often added to the tracking information. I.E. “Delivery failed – package is waiting at the local post office for the next XX days before it’s returned to sender.” We are not responsible for unsuccessful deliveries to incorrect shipping address provided by the customer on the order page. We are not responsible when customers fail to accept orders or fail to retrieve orders from the post office that are listed as “Unclaimed”. With that, no refunds, credits or replacements will be issued in these situations.

All International customers Must check the Estimated Shipping Times and monitor their order while in transit.

Customer must monitor their order while in transit as important updates are often added to the tracking information. I.E. “Delivery failed – package is waiting at the local post office for the next XX days before it’s returned to sender.” We are not responsible for packages delivered to the correct shipping address listed on the order page but the customer fails to accept the package or pick the package up from the local post office. With that, no refunds, credits or replacements will be issued in these situations.

What about customs?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that, one or more packages may be shipped to you and may get customs fees when they arrive in your country.